Peppicarenie Refund and Returns Policy

Effective Date: January 3, 2025

At Peppicarenie, we want you to be completely satisfied with your luxury purchase. If you are not entirely happy with your order, our Refund and Returns Policy outlines the steps to follow to return or exchange your items. Please read through this policy carefully to understand the conditions that apply.

1. Return Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • Timeframe: Returns and exchanges must be initiated within 30 days from the date you receive your order.
  • Condition: Items must be unused, in new condition, and in their original packaging. All tags, labels, and accessories must be intact and included.
  • Non-Returnable Items: Certain items, including personalized, final sale, or gift cards, are not eligible for return. Please check the product description for any such exclusions before purchasing.

2. How to Return an Item

To return an item, follow these simple steps:

  • Step 1: Contact Us
    Reach out to our customer support team at info@peppicarenie.com to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.

  • Step 2: Return Authorization
    Once we receive your return request, we will issue a Return Authorization (RA) number and provide you with detailed instructions for returning your items. Please do not return items without an RA number, as they cannot be processed.

  • Step 3: Ship the Item(s) Back
    Carefully pack the items in their original packaging and include a copy of your order confirmation or receipt. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items).

  • Step 4: Return Processing
    After we receive your returned items, they will be inspected to ensure they meet the return eligibility criteria. Once approved, we will process your refund or exchange request.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Once your return is approved and processed, please allow 5–10 business days for the refund to appear in your account. The time it takes for the refund to reflect in your account may vary depending on your payment provider or bank.
  • Restocking Fees: Peppicarenie does not charge a restocking fee. However, please note that return shipping costs are non-refundable, unless the return is due to our error.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer support team at info@peppicarenie.com to initiate the exchange process. If the item you wish to exchange is out of stock, we will offer you a refund or a store credit for the value of the original item.

  • Exchange Process: Once your returned item is received and inspected, we will ship the new item(s) to you. If there is any difference in price, we will either charge you or issue a refund accordingly.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of receiving the product to report the issue. We will arrange for a return at no cost to you and provide you with a replacement, refund, or store credit, depending on your preference and availability of the item.

  • Damaged Items: If your item arrives damaged, please take clear photos of the damage and the packaging. Email them to info@peppicarenie.com along with your order number. We will process your claim and assist with the return or replacement.

6. Return Shipping Costs

  • Customer Responsibility: For most returns, the cost of return shipping will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
  • Free Returns: Peppicarenie will cover the return shipping costs only if the return is due to an error on our part (e.g., incorrect or damaged items).

7. Order Cancellations

If you wish to cancel an order before it has been shipped, please contact us immediately at info@peppicarenie.com. Once an order is shipped, we are unable to cancel it, but you may initiate a return after receiving the item.

8. Return Address

Please send your returns to the following address:

Peppicarenie Returns
300 S Delaware St
Butler, Missouri
ZIP: [Insert ZIP Code]Phone: (660) 679-4258

Please ensure you include your RA number and order confirmation in the return package to ensure swift processing.

9. Refund and Returns Policy Updates

Peppicarenie reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We recommend reviewing this policy periodically to stay informed of any updates.

By purchasing from peppicarenie.com, you agree to the terms and conditions outlined in this Refund and Returns Policy.

For any questions or further assistance, please contact our customer service team:

Peppicarenie Store Address:
300 S Delaware St, Butler, Missouri

Phone Number:
(660) 679-4258

Email:
info@peppicarenie.com

Website:
peppicarenie.com