Peppicarenie Shipping Policy

Effective Date: January 3, 2025

At Peppicarenie, we are committed to delivering your luxury products in a timely and secure manner. This Shipping Policy outlines the terms and conditions for shipping services provided to customers purchasing from our website, peppicarenie.com.

1. Shipping Methods and Delivery Times

We offer several shipping methods to meet your needs. The available shipping options, along with their estimated delivery times, are as follows:

  • Standard Shipping (Domestic):

    • Estimated Delivery Time: 5–7 business days
    • Cost: Calculated at checkout based on your shipping address and order size.

  • Expedited Shipping (Domestic):

    • Estimated Delivery Time: 2–3 business days
    • Cost: Calculated at checkout based on your shipping address and order size.

  • Priority Shipping (Domestic):

    • Estimated Delivery Time: 1–2 business days
    • Cost: Calculated at checkout based on your shipping address and order size.

  • International Shipping:

    • Estimated Delivery Time: 7–14 business days (depending on the destination)
    • Cost: Varies depending on the destination country and the size of the order.
    • Please note that international shipments may be subject to additional customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer.

2. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Orders placed over the weekend or on holidays will be processed the next business day.

  • Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email with the details of your purchase.
  • Shipping Confirmation: After your order is shipped, you will receive an email notification with tracking information, allowing you to monitor the status of your delivery.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. The shipping fee will be clearly displayed at checkout before you finalize your purchase. For international orders, additional customs duties, taxes, and import fees may apply, which are not included in the shipping cost and will be due upon delivery.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number provided to monitor the status of your delivery. Please allow 24–48 hours for tracking information to be updated after you receive the confirmation email.

5. Shipping Restrictions

Some products may be restricted from shipping to certain locations due to size, weight, or legal regulations. If your order includes restricted items, we will notify you and provide an alternative solution.

  • Domestic Shipping: We offer shipping throughout the United States, including Alaska and Hawaii.
  • International Shipping: We ship to many countries worldwide, including Canada, the UK, and other select international destinations. If your country is not listed at checkout, please contact our customer support team for more information on shipping availability.

6. Lost or Damaged Shipments

Peppicarenie takes great care in packaging and shipping your items to ensure they arrive safely. However, in the rare event that your order is lost, damaged, or delayed during transit, please contact us immediately. We will assist you in filing a claim with the shipping carrier and will work to resolve the issue promptly.

  • Lost or Stolen Packages: If your package is lost or stolen, please notify us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
  • Damaged Items: If your order arrives damaged, please take photos of the damaged product and packaging, and contact our customer support team immediately. We will assist you in processing a return or exchange.

7. Address Changes

Once an order has been placed and shipped, we are unable to change the shipping address. Please ensure the shipping address you provide is correct before completing your order. If you realize there is an error in your shipping address, please contact our customer support team immediately, and we will do our best to assist you.

8. International Customs and Duties

For international orders, the recipient is responsible for paying any customs duties, taxes, or import fees that may be imposed by the destination country. These fees are separate from the shipping charges and are collected by the local customs authorities at the time of delivery.

  • Customs Delays: Peppicarenie is not responsible for any delays caused by customs processing or regulations. It is recommended that you check with your local customs office for any potential restrictions before placing an order.

9. Shipping Policy Updates

Peppicarenie reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any updates.

By placing an order on peppicarenie.com, you agree to the terms and conditions of this Shipping Policy.

Contact Information:

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact us:

Peppicarenie Store Address:
300 S Delaware St, Butler, Missouri

Phone Number:
(660) 679-4258

Email:
info@peppicarenie.com

Website:
peppicarenie.com